FAQ

FIND ANSWERS TO YOUR QUESTIONS

Do you offer international shipping?

Yes, we ship worldwide using Courier priority service. New Zealand orders are shipped with overnight courier via NZ post
How do I care for my jewellery?

1. Remove your jewellery when exercising, showering, swimming, and hand washing. 2. DO NOT rub or scratch your jewellery against other jewellery or hard surfaces to avoid the plating wearing off. 3. DO NOT use any harsh chemicals, polishing cloths, or jewellery cleaners. We recommend gently cleaning your jewellery with a soft, microfibre cloth. 4. Perfume, hair spray, and cosmetics can easily affect the plating. Avoid contact with these and wipe away any residue if your jewellery does come into contact.
What is your return process?

If you wish to return or exchange an item, please email us at remiartistry@outlook.com. Once your return is received, we will process your exchange or refund within 3 business
Can I get gift wrapping and a gift message?

Every jewellery order placed at remiartistry.com will arrive in one of our signature REMI jewellery boxes. If you wish to leave a gift message, simply leave a note on the order online or contact us at remiartistry@outlook.com
What payments do you accept?

Credit Card, AMEX, Aferpay
How do I use a promo code?

To use a promo code when shopping at remiartistry.com, simply add your items to your cart first, then enter the promo code during the checkout stage.

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